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(305) 259-3418

(888) 371-0016

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RETURN POLICY

Store or online.

J & H Floors & More Inc.


Return Policy


Returns are subject to approval and 25% restocking fee will be made on all returnable merchandise shipped from stock and must be within 15 days of product receipt date.

You must have a copy of your original invoice/receipt with you to make a return in the store.

Product must be in its original condition unopened, unused, and have been properly stored.

However, there are some items that are non-returnable.


  1. -Special Orders ( kitchen Cabinets, Luxury Vinyl Flooring, Hardwood Flooring and Laminate Flooring )

  2. -Tile and Porcelain Tile

-Laminate and wood Moldings

-Adhesives

-Underlayment

-Cork Padding

-Open boxes

-Close-outs, final sales, special deals, or clearance items.


-Shipping and delivery charges are non-refundable. Shipping costs relating to a return or exchange are the sole responsibility of Buyer.


The customer is responsible for all original and return shipping costs. Please call our customer care specialists for return authorization and for any additional shipping instructions at (305)259-3418 or (888)371-0016. Hours are Monday-Friday 10 am to 5:30 pm.

Please allow 48 hours to process the return, but this time can vary. All returns will be verified  that it is unopened, unused, and in resalable condition.  Your refund will be provided by the same method you originally used to order the product(s). Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25 percent restocking fee. 


Orders cancelled prior to shipping can be cancelled without penalty. If you decide to cancel an order, please call our customer care specialists at (305) 259-3418 or (888)371-0016.  Hours are Monday-Friday 10 am to 5:30 pm.

Once an order has been loaded and is in route to the shipping address, J & H Floors & More Inc. will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs. Any items returned without return authorization, including canceled orders and refused shipments, are subject to a 25% restocking fee.

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J & H Floors & More Inc.     13291 SW. 135 Ave.   Miami, Fl. 33186    Dade (305) 259-3418    Broward  (954) 381-4862

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